Frag Factory

Privacy Policy

This document explains how Frag Factory collects, uses, and safeguards your personal information when you visit the arena, book gaming setups, or participate in our bootcamps and events.

1. Information We Collect

To provide you with the best experience at our facility, we collect essential information when you interact with our services. This includes:

  • Contact Details: Your name, email address, and phone number when booking a session or registering for a bootcamp.
  • Account Information: Details provided when setting up a user profile for ongoing training programs.
  • Transaction Data: Payment and billing information required to secure reservations at the arena.

2. How We Use Your Data

We strictly focus on using your information to facilitate your esports activities. Your data enables us to:

  • Process and confirm your bookings for individual setups, team bootcamps, and events.
  • Communicate important updates regarding your scheduled training sessions.
  • Maintain a safe and secure environment within the arena for all players.
  • Respond directly to your inquiries and support requests.

3. Data Protection and Security

Protecting your personal information is a top priority. We implement strict technical and operational security measures to prevent unauthorized access, alteration, or disclosure of your data. Only authorized staff managing arena operations and coaching programs have access to the information required to perform their duties.

4. Sharing Your Information

We do not sell, rent, or distribute your personal information to outside parties for promotional purposes. We only share necessary data with trusted service providers who assist us in operating the facility securely, processing payments, or managing event registrations, under strict confidentiality agreements.

5. Your Rights and Choices

You have the right to request access to the personal data we hold about you. You may also request corrections to inaccurate information or ask for your data to be deleted from our systems once your training programs or bookings are complete.